LEGAL INFORMATION
Privacy Policy
Fostered Innovation values customer privacy and strives to collect only the information reasonably necessary to operate the website, process orders, fulfill products and services, provide customer support, and communicate with customers.
Information collected may include customer names, email addresses, shipping information, billing information, order details, uploaded content, and other information voluntarily provided by customers during the ordering process.
Fostered Innovation does not sell customer information to third parties.
Customer information may be shared with payment processors, shipping carriers, website service providers, email delivery providers, and other third-party services only as necessary to operate the business and fulfill customer requests.
Fostered Innovation may utilize website analytics and operational data to improve website performance, customer experience, products, services, and business operations.
Customers using the website acknowledge that certain cookies, session data, and technical information may be utilized to support website functionality, security, shopping cart operation, account access, and order processing.
Customers may request information regarding personal data retained by Fostered Innovation and may request deletion of certain information when permitted by law and operational requirements.
Fostered Innovation retains customer information only as long as reasonably necessary for business operations, order fulfillment, customer support, legal compliance, tax reporting, fraud prevention, and security purposes.
By using this website, customers consent to the collection and use of information as described in this Privacy Policy.
Terms & Conditions
By accessing, browsing, purchasing from, uploading content to, generating content through, or otherwise using Fostered Innovation's website, products, services, photography services, AI tools, and design platforms, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, please discontinue use of the website and related services.
Customers are responsible for ensuring that all content submitted, uploaded, generated, or ordered through Fostered Innovation complies with applicable laws and does not infringe upon the rights of any third party.
Customers represent and warrant that they possess all necessary rights, licenses, permissions, and authorizations required to use any content submitted through the website, AI Studio, Product Mockup Studio, photography services, or other related services.
Fostered Innovation reserves the right to refuse, cancel, suspend, remove, or decline any order, content, design, image, text, upload, or request at its sole discretion.
Fostered Innovation reserves the right to modify products, services, pricing, policies, features, functionality, and website content without prior notice.
Use of this website and all related services is at the customer's own risk.
To the fullest extent permitted by law, Fostered Innovation shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the use of the website, products, services, AI tools, photography services, or customer-submitted content.
Fostered Innovation's maximum liability shall not exceed the amount paid for the affected order, product, or service.
Customers agree to indemnify and hold harmless Fostered Innovation from claims, damages, losses, liabilities, costs, and expenses arising from customer-subvided content, customer-approved designs, AI-generated content, intellectual property disputes, violations of applicable laws, or breaches of these Terms & Conditions.
These Terms & Conditions may be updated periodically. Continued use of the website and related services constitutes acceptance of any revisions.
AI Studio & Generated Content Policy
Customers are solely responsible for all prompts, images, logos, trademarks, text, and other content submitted, uploaded, generated, or ordered through Fostered Innovation's AI Studio and related design tools.
By using the AI Studio, customers represent and warrant that they possess all necessary rights, permissions, licenses, and authorizations for any content they create, upload, modify, generate, or order.
Fostered Innovation does not independently verify ownership, licensing status, copyright status, trademark status, or usage rights associated with customer content.
Customers are responsible for ensuring that their content does not violate copyright laws, trademark laws, intellectual property rights, or other applicable laws.
Fostered Innovation reserves the right to refuse, cancel, remove, or decline any content, image, prompt, design, or order that may violate applicable laws, intellectual property rights, business policies, platform standards, or community standards.
AI-generated content may contain inaccuracies, unintended elements, or unexpected results. Customers are responsible for reviewing all generated content prior to use, approval, purchase, or production.
Fostered Innovation is not responsible for customer use of AI-generated content, customer-submitted content, or customer-approved content.
Design Approval Policy
Customers are responsible for carefully reviewing all design proofs, mockups, previews, and approval requests prior to production.
By approving a design, the customer confirms that all text, names, dates, images, colors, sizing, placement, and other design elements are accurate and ready for production.
Approval may occur through checkout acknowledgments, approval checkboxes, email confirmations, design proof approvals, or other documented approval methods utilized by Fostered Innovation.
Once a design has been approved, Fostered Innovation is not responsible for customer-approved errors including, but not limited to:
- Misspelled names
- Incorrect dates
- Incorrect phone numbers
- Incorrect addresses
- Incorrect image selections
- Low-resolution images supplied by the customer
- Errors contained in customer-provided content
Fostered Innovation remains responsible for production errors that differ from the customer-approved design, proof, mockup, or order details.
Production errors may include printing the wrong image, printing the wrong text, producing the wrong product, producing the wrong size, or otherwise failing to produce the approved design as submitted and approved by the customer.
Once production has begun, design changes may not be possible and may require additional fees, production delays, or a new order.
Refund & Replacement Policy
Due to the custom nature of many products offered by Fostered Innovation, custom-made products are generally not eligible for refunds or returns.
Customers are responsible for reviewing and approving all designs, proofs, mockups, sizing selections, and order details prior to production.
Refunds, replacements, or corrections will not be issued for customer-approved errors including, but not limited to:
- Misspelled names
- Incorrect dates
- Incorrect phone numbers
- Incorrect image selections
- Incorrect sizing selected by the customer
- Low-resolution images supplied by the customer
Opened, used, worn, washed, altered, or otherwise used stock products are not eligible for refunds.
Fostered Innovation will correct verified production errors that differ from the customer-approved design, proof, mockup, or order details.
Examples of production errors may include:
- Printing the wrong image
- Printing the wrong text
- Producing the wrong size when a different size was ordered
- Sending the wrong product
- Manufacturing defects or production defects
Customers receiving damaged products must notify Fostered Innovation within 7 days of delivery and provide photographs of the damaged product and packaging when requested.
Fostered Innovation reserves the right to review all claims and determine the appropriate resolution, including replacement, repair, store credit, or other remedies deemed appropriate.
Order cancellations requested before production begins may be eligible for a refund less non-refundable payment processing fees, design service fees, and other costs already incurred.
Customers are responsible for return shipping costs unless otherwise required by law or specifically authorized by Fostered Innovation.
Shipping & Fulfillment Policy
Fostered Innovation offers shipping and local pickup options for eligible products and services.
Shipping costs may be included in the price of certain products. However, oversized, fragile, heavy, bulk, specialty, or otherwise unique products may require additional shipping charges that are calculated separately or at checkout.
Examples of products that may require additional shipping charges include, but are not limited to:
- Rock slates
- Large bulk orders
- Oversized products
- International shipments
Customers are responsible for all shipping charges, customs duties, taxes, import fees, brokerage fees, and other charges associated with delivery unless otherwise stated.
Fostered Innovation may ship domestically and internationally where available and practical.
Estimated production times and delivery dates are estimates only and are not guaranteed.
Fostered Innovation is not responsible for delays caused by shipping carriers, weather events, natural disasters, customs processing, labor disruptions, supply shortages, or circumstances beyond our reasonable control.
Local pickup may be available during normal business hours after customers receive notification that their order is complete and ready for pickup.
Customers selecting local pickup are responsible for collecting their orders within a reasonable period after notification.
Customers should inspect their orders upon receipt and report any shipping damage, production issues, or fulfillment concerns within 7 days of delivery.
Photography Services Terms
Photography Services Terms are currently under development and may be supplemented by separate photography agreements, service contracts, licensing agreements, model releases, event agreements, print release agreements, or other written documentation as applicable.
Photography clients may be required to review and approve additional terms before photography services are scheduled, performed, delivered, or licensed.
Additional photography policies regarding deposits, cancellations, rescheduling, image licensing, commercial usage rights, copyright ownership, model releases, and delivery timelines may apply depending on the nature of the photography services requested.
Contact Information
Questions regarding these policies, products, services, orders, photography services, AI Studio usage, design approvals, shipping, refunds, or other business matters may be submitted through the Fostered Innovation Contact Us page.
Fostered Innovation will make reasonable efforts to respond to customer inquiries in a timely manner.
Customers are encouraged to retain copies of order confirmations, approval emails, invoices, receipts, and other communications related to their purchases.
